Reporting Your Outage
Happy Labor Day! I hope you all enjoyed your summer and are ready for some cooler weather and beautiful autumn colors.
Storms can occur any time of the year, even in the middle of our beautiful summers and early fall. When storms happen, our goal is to restore power safely to the greatest number of members in the shortest amount of time possible.
While NLI’s advancements in technology make identifying and predicting outages easier, it is still important to report your outage, if possible. When members report what is going on in their neighborhoods, it provides us with additional information to better respond to an outage. The more locations that call in experiencing an outage, the better we can pinpoint the location and extent of an issue. You can help your NLI dispatchers, and probably reduce the time of the outage, by adding specific details. For example, if you see a broken pole, broken wire or a tree on the line, let us know those details along with the specific location. All of NLI’s poles and equipment are numbered. If you can safely make note of a number, please provide that, or information about nearby landmarks. The more detailed information we receive, the better we can dispatch the appropriate crews and materials, and the faster your power will be restored.
Outages can be reported by calling or texting our outage line at 866-665-4837. To text in your outage, you need to opt-in to the program first. To get started, simply text “NLI” to our outage line at 866-665-4837 at any time. The system will recognize your phone number and officially opt you into the texting program. When you experience an outage, just text “OUT” to that same number, and your outage will be logged. You can text “STATUS” at any time during an outage for an update. When your outage has been restored, our system will send you a text stating the power is back on. If you have additional details to provide us about an outage, please call. Texting only works to say the power is out.
For the outage texting system to work, your cellphone number must be on your account. If it is not, you will be prompted when trying to sign up to call our office to have it added. If you need to update your account information, please call 208-263- 5141 during regular business hours.
During an outage, you can also view our outage map at www.nli.coop to get an idea of where the outages are and their size. We always appreciate your patience as our crews work around the clock in all weather conditions to get your power back on as quickly as possible.
Remember, if you do lose power, be sure to report it to the outage line at 866-665-4837