Frequently Asked Questions

Each account is charged a basic charge to cover ongoing operations and maintenance expenses. All accounts are billed a basic charge even if no energy is used during the month.

Each account is charged for the amount of energy used during the billing period. The rate schedule includes a tiered rate that increases with the amount of energy used. View the current rate schedules to learn more.

Yes, you can pay with a credit card or from your checking account. The payments are debited from your account on the 15th of each month. Call our office to sign up or log onto your account for more information. Please do not send your credit card number or checking account number by email.

Bills are due on the 23rd of each month. In order to defray the cost of collection, a late fee of $5 or one percent — whichever is greater — is charged on the past due amount. A fee is also charged for trips by Northern Lights servicemen for collection, connection, or disconnection.

Operation Roundup is a program developed by electric cooperatives around the country. By registering for the program members agree to have their bill rounded up to the next dollar. The amounts collected are distributed by a board composed of members from each district. Sign up and learn more on our Operation Roundup page.

Northern Lights administers a program to help your fellow members in need with their power bill. To contribute just add your donation to the front of the bill or call the office if you would like a donation to be automatically added to your bill each month.

Energy bills are based on the amount of power that flows through the meter. Cold weather or an appliance that has malfunctioned can cause your bill to be abnormally high.

It is important to take action and address the issue as soon as possible. Use our Bill Estimator and Energy Saving Tips to help you track down the causes of increased energy usage.

The Northern Lights Board policy states that the cost of a new service will be covered by the member so that existing members do not have to subsidize the cost of construction. The costs include labor performed by office personnel, staking engineers, lineman, and managers. It also includes materials, vehicles, fuel, insurance, and overhead items such as employee benefits and insurance.