Report Your Power Outage Via Text
Northern Lights is pleased to announce a new simple and fast way for you to communicate with us when your power is out. NLI can now accept text messages to our outage reporting system. This allows you to report your problem and get status updates.
To use this service, make sure your cellphone number on file with us is current. Call our office at 800-326-9594 to speak to a member service specialist and ask that your account be updated with your current cellphone number.
Once your cellphone number is up to date, you can opt in.
To join, simply text “NLI” to 866-665-4837. A response will be generated confirming your service location. Confirm your location by texting back the appropriate response.
Now you’re ready! To report a power outage, text “OUT” to 866-665-4837 and follow the prompts.
For outage updates, text “STATUS.” Updates are available after line crews are on location and evaluate the situation.
When service is restored for all members impacted by the outage, you will receive a text that power has been restored.
You call… We answer
“Dispatch, this is Jan…”
When you call Northern Lights to report a service issue, dispatcher Jan Scott is the voice you hear on the other end of the line. Jan was born and raised in Sandpoint, and has been with NLI for more than 16 years. Jan dispatches NLI crews, who respond round- the-clock for any power interruptions our members may experience.
NLI is proud to be one familiar voice away from our members!
Outage Hotline: (866) 665-4837