NLI COVID-19 Response
The health and safety of our members, employees and all those that we serve is our top priority.
Northern Lights, Inc. (NLI) continues to monitor COVID-19 and the recommendations offered by appropriate authorities. Based on this guidance, we are implementing a number of changes to ensure NLI’s critical business operations continue without interruption. With this in mind, NLI has reluctantly but thoughtfully chosen to follow the practice set by our regional utility peers and temporarily cease in-person member service at our office, effective Friday, March 20. We will reopen our offices to our membership as soon as possible.
In the meantime, we strongly encourage members to make payments online, through the SmartHub app, by phone, mail or using the drop box in front of our building. Members are also encouraged to contact us during business hours (Monday-Friday 8 a.m. to 5:00 p.m.) via phone or email with any questions.
If you are financially impacted by the Coronavirus (COVID-19) pandemic and are having trouble paying your electric bill, please contact Northern Lights, Inc. (NLI) at 800-326-9594 to discuss your payment arrangement options. We are here to help.
To support our members financially impacted by this pandemic, NLI has temporarily suspended disconnects and waived late fees for two months effective March 23, 2020 for members that have contacted NLI and made special payment arrangements.
This decision is meant to provide temporary relief during a difficult time. Please remember that NLI is a not-for-profit electric cooperative owned by the members we serve, which means that every member is responsible for paying for the electricity consumed in their home or business. Members should expect continued delivery of billing statements, and electric bills will not be forgiven at the end of the disconnect suspension. NLI is urging our members to pay what they can to avoid falling behind on their account and facing a large future balance, as well as allowing NLI to continue covering Co-op expenses.
Again, these actions are being taken to help ensure NLI’s critical business operations can continue without interruption. NLI will continue to monitor recommended practices as outlined by the CDC, the World Health Organization, state and local officials, and of course, good common sense. Please contact us at 800-326-9594 or email@example.com with any questions.
We apologize for any inconvenience this causes you and request your patience. These actions are not implemented lightly and are being made in an effort to safeguard our ability to serve you in the weeks ahead.