NLI COVID-19 Response

The health and safety of our members, employees and all those that we serve is our top priority.

Northern Lights, Inc. (NLI) continues to monitor COVID-19 and the recommendations offered by appropriate authorities. Based on this guidance, we are implementing a number of changes to ensure NLI’s critical business operations continue without interruption.  Our lobby is now open to our membership, but we have installed plexiglass barriers, hand sanitizer dispensers, and our employees are frequently disinfecting surfaces.  Furthermore, we ask that you maintain recommended social distancing while visiting our facility.

Whenever possible, we strongly encourage members to make payments online, through the SmartHub app, by phone, mail or using the drop box in front of our building. Members are also encouraged to contact us during business hours (Monday-Friday 8 a.m. to 5:00 p.m.) via phone or email with any questions.

All areas beyond our lobby remain closed to the public.

If you are financially impacted by the Coronavirus (COVID-19) pandemic and are having trouble paying your electric bill, please contact Northern Lights, Inc. (NLI) at 800-326-9594 to discuss your payment arrangement options. We are here to help.

COVID-19 Customer Support Programs:

NLI has been working with our members who are financially impacted by COVID-19 and will continue to do so as we work together to get through these challenging times.

NLI has the following programs available to those that may need assistance:

  • LIHEAP – Low-Income Home Energy Assistance Program
    • Pend Oreille County: 509-447-9997
    • Bonner County: 208-255-2910
    • Boundary County: 208-267-3663
    • Kootenai County: 208-664-8757
    • Lincoln County: 406-293-2712
    • Sanders County: 406-827-3472
  • Project Share – Emergency Energy Assistance
    • 509-456-7627
  • Helping Hand – NLI’s own member assistance program
  • Payment Plan – Contact us set up a payment plan to pay off your past due balance
  • Pre-Pay – Sign up for Pre-Pay so you can actively monitor your usage and add funds as needed

Please remember that NLI is a not-for-profit electric cooperative owned by the members we serve, which means that every member is responsible for paying for the electricity consumed in their home or business.

Again, these actions are being taken to help ensure NLI’s critical business operations can continue without interruption. NLI will continue to monitor recommended practices as outlined by the CDC, the World Health Organization, state and local officials, and of course, good common sense. Please contact us at 800-326-9594 or info@nli.coop with any questions.

We apologize for any inconvenience this causes you and request your patience. These actions are not implemented lightly and are being made in an effort to safeguard our ability to serve you in the weeks ahead.