Dispatcher

NOTICE OF POSITION OPENING: Posting Date: Nov. 3, 2026 Closing Date: Nov. 18, 2026

KNOWLEDGE, SKILLS: 

Should have a working knowledge of Microsoft Office, specifically Outlook, Word, and Excel.  Will need to become proficient with NISC, InfoCenter, Command Center, Outage Management System and two-way radio communications.  Successful candidate will possess excellent written and verbal communication skills.  Position requires skill in working under pressure of time and conflicting demands. Must be courteous and polite and work in a team environment.

DUTIES: 

Outage Management:  Take outage information from the members, dispatch crews, monitor the two-way radio system and log information from line crews.  Record outage notification and update outage information on the Outage Management System.  Coordinate switching information between adjacent utilities and NLI operations.  Notify members about planned outages and power restoration.  Utilize NLI’s metering system to query metering points for outages and information.  Use the Automatic Vehicle Locating system to track crews.

Coordinate and schedule locate tickets for NLI operations prior to line crews performing construction or repair.  Work with NLI Member Services Department to update meter and member account information.  Assist in answering member questions and handling complaints related to operations. Receive and log switching procedures by crews. Occasionally, type letters, complete permits, take meeting minutes and assist with other projects.  Schedule disconnect/reconnect requests with area electricians and NLI members.  Coordinate information to afterhours dispatch provider.  Send members tree clearing request forms upon request.  Prepare easements for recording and enter indexing information on the computer.  Assist in completing Customer Job Orders (CJOs) for invoice and other duties as assigned.

OTHER: 

Must live within 35 driving miles of Northern Lights Sagle, Idaho Headquarters. Normal work hours are daytime and weekdays only.  Must be available at times to work after-hours including weekends and holidays and to work for extended periods during large outage events. Overtime includes extended shifts, after-hours call-outs, and scheduled overtime, as well as possible 24-hour rotating shifts during large outage events.

This position is considered to be a full-time position with a probationary period of 12 months.

Position is subject to pre-employment drug and alcohol testing. This position is covered by the IBEW Local 77 collective bargaining agreement with NLI.

Northern Lights, Inc. reserves the right to cancel or rescind this position opening at any time. Northern Lights, Inc. reserves the right to solicit applications for any position posting from other sources outside the Cooperative concurrent with or separate from any internal posting.

TO APPLY:

To apply for this position, a resume and cover letter must be provided in writing and received by 5 p.m. on the closing date of position.  All resumes and cover letters should be e-mailed to Claire Babcock at claire.babcock@nli.coop.