Mission Statement

Northern Lights, Inc. (NLI) is a cooperative enterprise to improve the lifestyle of rural people within the areas it serves. Further defined, the purpose of NLI is to provide excellent service at a competitive price.

The Board of Directors and employees of NLI share a set of guiding principles designed to fulfill the mission statement of the cooperative. Among these principles are:

  • We recognize that our first priority is to provide excellent service to the members of NLI. Our driving objective is to provide the best service possible at competitive prices.
  • We recognize that the basic component of an organization is its people. We are committed to providing our employees with a safe working environment and the appropriate resources to perform their jobs in an exceptional manner.
  • We recognize that in order to be well positioned in the future we must be financially healthy. Our policies, procedures, and actions will reflect the goal of strengthening our financial position.
  • We recognize that member loyalty is a critical component to the success of our cooperative. Our actions and decisions will reflect our desire to provide excellent service by prudent maintenance of our physical plant, regular communication with our members, and training for employees in member relations.
  • We recognize the importance of clear channels of communication between the Board, General Manager, employees and members. We will endeavor to have honest, clear, and dignified communication so that that the policies and objectives of the cooperative can be carried out effectively.